Microsoft Copilot is now in Microsoft Dynamics 365 applications including sales, marketing and field services. In this Microsoft article, discover all the ways that Copilot can help your employees create more, do more and achieve more for your business.
What is Microsoft Copilot?
Microsoft Copilot is an AI-powered tool designed to transform the way organizations work by turning natural language into a productivity tool. It integrates with Microsoft 365 and Dynamics 365 applications, allowing users to access insights and automate tasks efficiently. Since its introduction, over 130,000 organizations have reported increased productivity, with 70% of users feeling more productive and 73% completing tasks faster.
How does Copilot improve customer service?
Microsoft Copilot for Service integrates generative AI capabilities into existing tools like Outlook and Teams, helping service agents access personalized, AI-guided answers and resources. This integration aims to boost agent productivity and improve customer interactions. The solution can be customized using Microsoft Copilot Studio, allowing organizations to tailor the AI experiences based on their specific needs.
What are the benefits of Copilot for Sales?
Microsoft Copilot for Sales enhances seller productivity by automating sales processes and providing AI-powered insights. It allows sellers to interact with their data using natural language, saving them an average of 90 minutes per week. The integration with Microsoft Word and Teams helps sellers prepare for meetings and follow up on action items efficiently, ultimately supporting stronger customer relationships and improved sales outcomes.
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